Para Bilgi Teknolojileri
When you get stuck, reach someone who knows the subject
There is no call center layer in your support request; you talk to the team that set up the system. If you prefer to sort it out yourself, step-by-step guides for email account setup and the server settings are below.
Replace yourdomain.com with your own domain name. The username is always your full email address (for example name@yourdomain.com), not just the "name" part.
| Setting | Value |
|---|---|
| Incoming mail server | mail.yourdomain.com |
| Outgoing mail server (SMTP) | mail.yourdomain.com |
| Username | Your full email address |
| Password | The password of your email account |
| IMAP port | 993 (SSL/TLS) Recommended143 (unencrypted) |
| POP3 port | 995 (SSL/TLS) Recommended110 (unencrypted) |
| SMTP port | 587 (STARTTLS) Recommended465 (SSL/TLS) |
| SMTP authentication | Must be on; the same username and password as incoming mail |
Step-by-step email setup wizard
Choose your email app and enter your address. We will guide you through every screen with screenshots and settings tailored to your address. We never ask for your password.
IMAP, POP3 or ActiveSync?
All three connect to the same account; the differences are where your mail is kept and what gets synchronized.
IMAP
Mail stays on the server and devices work in sync. What you read on your phone also shows as read on your computer. This is the right choice if you use more than one device.
POP3
Mail is downloaded to the device and usually deleted from the server. It is suitable if you use a single computer and want to keep mail locally; you cannot reach the same mail from other devices.
ActiveSync
Alongside mail, it also synchronizes calendars and contacts; the team shares a common calendar and address book. You set up a single account on the phone, with no need for a separate calendar subscription.
Common problems
- Password is not accepted: make sure you typed your full email address as the username
- I receive mail but cannot send: SMTP authentication is off; turn it on
- Certificate warning: check that you typed the server name as
mail.yourdomain.com - The calendar does not show on my phone: set the account up as ActiveSync instead of IMAP
- My mail disappears on one device: that device may be using POP3; switch to IMAP
- I cannot connect from abroad: your account may have a country restriction turned on; write to us or turn it off yourself from the panel
App-specific setup guides
Choose your email app for step-by-step instructions with screenshots.
New Outlook / Outlook 365
Steps to add an account in Outlook 365 and current versions, with screenshots.
iPhone and iPad
Account setup in the iOS Mail app. Calendars and contacts are also synchronized with ActiveSync.
Android
Steps to set up an email account on Android devices.
Apple Mail (macOS)
Adding your corporate account to the Mail app on a Mac.
Mozilla Thunderbird
Adding an account and server settings in Thunderbird.
Outlook 2013-2021
A separate guide for those who use the classic Outlook versions.
You don't have to handle it yourself
If you got stuck during setup or are having a problem, write to us; we can connect remotely and look at it together.