Support

Email setup in classic Outlook

Q: I receive mail but cannot send

On the Outgoing Server tab of the More Settings window, the authentication box is not ticked. Tick it and select "Use same settings as my incoming mail server".

Q: I use POP3 and mail is deleted from the server

Tick the Leave a copy of messages on the server box on the Advanced tab. To keep the mailbox from filling up, you can also set the "Remove from server after ... days" option.

Step-by-step setup for desktop Outlook versions that have FILE, HOME and SEND/RECEIVE tabs on the top ribbon. The same flow as Outlook 2013 applies to versions 2016, 2019 and 2021. Screenshots show the Turkish interface.

Classic Outlook versions (2013-2021) 9 steps

Before You Start

Have these ready

All the values you will use during setup are below. Replace yourdomain.com with your own domain name; the username is always your full email address, not just the "name" part.

Incoming mail servermail.yourdomain.com

Outgoing mail server (SMTP)mail.yourdomain.com

UsernameYour full email address

IMAP port993 (SSL/TLS)

POP3 port995 (SSL/TLS)

SMTP port587 (STARTTLS)

Want the values filled in for your own address?

The step-by-step email setup wizard asks for your email app and address, then guides you through every screen with settings tailored to your address. We never ask for your password.

Start the wizard

Step by Step

Classic Outlook account setup

Automatic setup often guesses the wrong server for corporate addresses; we choose manual setup from the start.

Step 1 / 9

Open the FILE tab

With Outlook open, click the FILE tab at the top left.

Step 2 / 9

Go to the Account Settings screen

On the Account Information screen that opens, click the Account Settings button, then the Account Settings... row again.

Step 3 / 9

Add a new account

While on the Email tab, press the New... button. If you are going to edit an existing account, you can select it from the list and click Change....

Step 4 / 9

Choose manual setup

Automatic setup tries to guess the server details and is often wrong. At the bottom, select Manual setup or additional server types and press Next.

Step 5 / 9

Select POP or IMAP

From the service list, select POP or IMAP and press Next.

Step 6 / 9

Fill in the account details

This screen is the heart of the setup. In the User Name field, type your full email address, not the short name. After filling it in, press the More Settings... button at the bottom right.

Your NameThe name that will appear on your mail

Email Addressname@yourdomain.com

Account TypeIMAP (recommended) or POP3

Incoming mail servermail.yourdomain.com

Outgoing mail server (SMTP)mail.yourdomain.com

User NameYour full email address

PasswordThe password of your email account

In the screenshot the account type shows POP3. If you will use IMAP, select IMAP from that box.

Step 7 / 9

Turn on outgoing server authentication

In the window that opens, switch to the Outgoing Server tab. Tick My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server below it.

If this box is not ticked, you can receive mail but not send it. This is the most common setup mistake.

Step 8 / 9

Enter the port numbers and encryption

In the same window, switch to the Advanced tab. First choose the encrypted connection type; if the port number does not change by itself, correct it manually. When done, press OK, then Next.

Incoming server port993 (IMAP) or 995 (POP3)

Encrypted connection for incomingSSL/TLS

Outgoing server (SMTP)587

Encrypted connection for outgoingSTARTTLS

If you use POP3Tick "Leave a copy of messages on the server"

The 110 and "None" values in the screenshot are left over from an old guide. Enter the values beside it. In Outlook 2013 and 2016, the drop-down shows "SSL" instead of SSL/TLS and "TLS" instead of STARTTLS; they are the same thing.

Step 9 / 9

Run the test

Outlook first sends and receives a test message. If both rows say Completed, exit by clicking Close and Finish.

Where You Got Stuck

Frequently asked questions

Why does automatic setup not work?

Automatic setup looks for an autodiscover record on your domain and, when it cannot find one, guesses the wrong server. For corporate accounts, manual setup is always safer.

I receive mail but cannot send

On the Outgoing Server tab of the More Settings window, the authentication box is not ticked. Tick it and select "Use same settings as my incoming mail server".

Test Account Settings gives an error

First check the username: it must be your full email address, not the short name. Then check the port numbers and the encrypted connection types (993 or 995 incoming, 587 outgoing).

Should I choose IMAP or POP3?

If you check the same mailbox from your phone and computer, choose IMAP. POP3 is suitable if you use only one computer and want to archive mail locally.

I use POP3 and mail is deleted from the server

Tick the Leave a copy of messages on the server box on the Advanced tab. To keep the mailbox from filling up, you can also set the "Remove from server after ... days" option.

The mail I sent does not show on my other devices

If you use IMAP, the Sent, Deleted and Drafts folders must be mapped to the folders on the server. Map them under Advanced > Mailbox Behaviors on iPhone, More Settings > Folders in Outlook and Account Settings > Copies and Folders in Thunderbird. If you use POP3, sent mail stays only on that device anyway; if you use more than one device, switch to IMAP.

What should I do if port 587 is blocked?

Some hotel, café and mobile networks block port 587. In that case, try port 465 with SSL/TLS for the outgoing server. If both are blocked, you need to ask your network administrator; unencrypted port 25 is not used for client sending.

Other Programs

Setting up in another program?

The server details are the same in all of them; only the look of the screens changes.

Did you get stuck during setup?

Phone: +90 (312) 417 81 70, weekdays during office hours
Contact form: fill in the form and tell us which step you are at
Server details: the table on the Support page