Support

Email setup with Apple Mail on Mac

Q: I cannot change the port fields

On the Server Settings tab, the Automatically manage connection settings box is ticked. Once you untick it, the port and TLS fields become editable.

Steps to add your corporate email account in the macOS Mail app. Written for current macOS versions; menu names may differ slightly by version. Screenshots show the Turkish interface.

The Mail app on Mac 6 steps

Before You Start

Have these ready

All the values you will use during setup are below. Replace yourdomain.com with your own domain name; the username is always your full email address, not just the "name" part.

Incoming mail servermail.yourdomain.com

Outgoing mail server (SMTP)mail.yourdomain.com

UsernameYour full email address

IMAP port993 (SSL/TLS)

POP3 port995 (SSL/TLS)

SMTP port587 (STARTTLS)

Want the values filled in for your own address?

The step-by-step email setup wizard asks for your email app and address, then guides you through every screen with settings tailored to your address. We never ask for your password.

Start the wizard

Step by Step

Adding an account in Apple Mail

Mail first tries to find the settings itself; for corporate addresses this usually fails and you enter the details manually.

Step 1 / 6

Go to add an account in the Mail app

Open Mail and follow Mail > Add Account from the top menu. Type your email address in the window that opens. Because your corporate address is not one of the ready-made providers, click the choose from a list link instead of Continue.

Email addressname@yourdomain.com

Step 2 / 6

Select Other Mail Account

iCloud, Microsoft Exchange, Google, Yahoo and AOL are listed. For your corporate address, select the Other Mail Account row at the bottom.

Step 3 / 6

Enter your name, address and password

Fill in the three fields and press the Sign In button. Mail first tries to find the settings itself; for corporate addresses this usually fails and the fields in the next step open.

NameThe name that will appear on your mail

Email Addressname@yourdomain.com

PasswordThe password of your email account

Step 4 / 6

Enter the server details manually

The red "Unable to verify account name or password" warning is not an error; it means you need to enter the settings manually. Fill in the fields that open and click Sign In again. If the username field shows "Automatic", type your full email address.

User NameYour full email address

Account TypeIMAP (recommended) or POP

Incoming Mail Servermail.yourdomain.com

Outgoing Mail Servermail.yourdomain.com

Step 5 / 6

Verify the port and encryption settings

After the account is added, select your account under Mail > Settings > Accounts and switch to the Server Settings tab. Untick Automatically manage connection settings, set the values as below and click Save.

Incoming: Port993 (IMAP) or 995 (POP)

Incoming: Use TLS/SSLTicked

Outgoing: Port587

Outgoing: Use TLS/SSLTicked

AuthenticationPassword

Step 6 / 6

Send a test email

Send yourself an email and check that you receive it. If you get an error while sending, check that the outgoing server (SMTP) username is your full email address and that the password is saved.

Where You Got Stuck

Frequently asked questions

It says "Unable to verify account name or password"

This is not an error; Mail asks you because it could not find the settings itself. Enter the account type, username and server names in the fields that open below the warning and continue.

I cannot change the port fields

On the Server Settings tab, the Automatically manage connection settings box is ticked. Once you untick it, the port and TLS fields become editable.

I also want to synchronize calendars and contacts

Mail on Mac carries only email. For calendars and contacts, you can set up an Exchange (ActiveSync) account on your phone, or write to us to discuss a shared corporate calendar setup.

I receive mail but cannot send

Select your account in the outgoing server list and check that the username is your full email address, the password is saved and the port is 587.

The mail I sent does not show on my other devices

If you use IMAP, the Sent, Deleted and Drafts folders must be mapped to the folders on the server. Map them under Advanced > Mailbox Behaviors on iPhone, More Settings > Folders in Outlook and Account Settings > Copies and Folders in Thunderbird. If you use POP3, sent mail stays only on that device anyway; if you use more than one device, switch to IMAP.

What should I do if port 587 is blocked?

Some hotel, café and mobile networks block port 587. In that case, try port 465 with SSL/TLS for the outgoing server. If both are blocked, you need to ask your network administrator; unencrypted port 25 is not used for client sending.

Other Programs

Setting up in another program?

The server details are the same in all of them; only the look of the screens changes.

Did you get stuck during setup?

Phone: +90 (312) 417 81 70, weekdays during office hours
Contact form: fill in the form and tell us which step you are at
Server details: the table on the Support page