Support

Email setup in the new Outlook

Steps to add your corporate email account in Outlook 365 and the new Outlook app, with a screenshot of every screen. Screenshots show the Turkish interface.

Outlook 365 and the new Outlook app 8 steps

Before You Start

Have these ready

All the values you will use during setup are below. Replace yourdomain.com with your own domain name; the username is always your full email address, not just the "name" part.

Incoming mail servermail.yourdomain.com

Outgoing mail server (SMTP)mail.yourdomain.com

UsernameYour full email address

IMAP port993 (SSL/TLS)

POP3 port995 (SSL/TLS)

SMTP port587 (STARTTLS)

Want the values filled in for your own address?

The step-by-step email setup wizard asks for your email app and address, then guides you through every screen with settings tailored to your address. We never ask for your password.

Start the wizard

Step by Step

Adding an account in the new Outlook

Outlook tries automatic setup and is often wrong for corporate addresses; that is why we proceed with advanced setup.

Step 1 / 8

Open Outlook and type your address

Outlook asks for an account on first launch. If you already use it, use the Add account link at the top left. After typing the address, press the Advanced setup button instead of Continue; this way you can enter the server details yourself.

Email address[email protected]

Step 2 / 8

Choose IMAP or POP from the list

In the "Choose your email provider" list that opens, scroll down among options such as Gmail and Yahoo and select the IMAP row. If you want to keep mail on a single computer only, you can choose POP.

Account typeIMAP (recommended) or POP

Step 3 / 8

Enter the incoming server details

Type your password, then turn off the Use recommended settings switch. When the switch is off, the server and port fields become editable.

UsernameYour full email address

Incoming servermail.yourdomain.com

Port993 (IMAP) or 995 (POP3)

Secure connection typeSSL/TLS

The screenshot was taken from an IMAP setup and shows another server name as an example. Type the server name as mail.yourdomain.com and the port according to the protocol you choose.

Step 4 / 8

Configure the outgoing server (SMTP)

In the same window, scroll down and fill in the SMTP section. The username is again your full email address and the password is the same password. When done, press the Continue button.

SMTP usernameYour full email address

SMTP outgoing servermail.yourdomain.com

Port587

Secure connection typeSTARTTLS

Step 5 / 8

Read the sync consent

The new Outlook syncs IMAP accounts through the Microsoft cloud. As the screen also says, if you continue, your mail is also processed on the Microsoft side.

If your organization's policy does not allow data to be processed abroad, stop at this step and continue with the classic Outlook version. There is no such sync in the classic version.

Step 6 / 8

Connecting

Outlook connects to the server and tries the details you gave. This screen takes a few seconds.

Step 7 / 8

Applying settings

The account is being created and folders are being downloaded. If your mailbox is large, this step may take a few minutes.

Step 8 / 8

Your account is ready

If you see your email address and the Inbox folder on the left, the setup is complete. Send yourself a test email and check whether you receive it.

Where You Got Stuck

Frequently asked questions

I cannot see the Advanced setup button

If Outlook recognizes the address, it tries to connect directly, and the button appears at the bottom only after you type the address. If it never appears, your Outlook version may be old; update and try again.

Should I choose IMAP or POP?

IMAP keeps mail on the server, and phone and computer see it the same way. POP downloads mail to the computer and generally deletes it from the server. If you use more than one device, choose IMAP.

What does Microsoft cloud sync mean?

The new Outlook connects IMAP accounts not directly to your server but through Microsoft's infrastructure; your mail is also processed on the Microsoft side. If your organization's data policy does not allow this, use the classic Outlook version.

I receive mail but cannot send

The outgoing server (SMTP) authentication is off. Type your full email address as the SMTP username, enter the password and check that the port is 587.

The top ribbon has FILE and HOME tabs

Then you are on the classic Outlook version; the screens differ from those on this page. Continue from the classic Outlook guide.

The mail I sent does not show on my other devices

If you use IMAP, the Sent, Deleted and Drafts folders must be mapped to the folders on the server. Map them under Advanced > Mailbox Behaviors on iPhone, More Settings > Folders in Outlook and Account Settings > Copies and Folders in Thunderbird. If you use POP3, sent mail stays only on that device anyway; if you use more than one device, switch to IMAP.

What should I do if port 587 is blocked?

Some hotel, café and mobile networks block port 587. In that case, try port 465 with SSL/TLS for the outgoing server. If both are blocked, you need to ask your network administrator; unencrypted port 25 is not used for client sending.

Other Programs

Setting up in another program?

The server details are the same in all of them; only the look of the screens changes.

Did you get stuck during setup?

Phone: +90 (312) 417 81 70, weekdays during office hours
Contact form: fill in the form and tell us which step you are at
Server details: the table on the Support page